Quick Answer: How Do I Send My Fitbit In For Repair?

How do I return my Fitbit for repair?

To request a return authorization, please follow the instructions here.

The return authorization number must be included along with your returned Product.

You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit..

Why is my Fitbit not turning on?

Causes of a Fitbit Not Turning On Often, a Fitbit device won’t turn on because of a drained battery, a problem with charging, or it might be affected by a software error.

How do I know if my Fitbit is charging?

While your watch or tracker charges, press the button or tap to see the battery level. A solid battery icon appears when your device is charged to 100%. A solid battery icon with a smile appears when your device is charged to 100%. A green battery icon appears when your device is charged to 100%.

Is fitbit dead?

FitBit is DEAD, Google won’t revive them | still no Fitbit HRV [2020 update] Fitness trackers and heart rate monitors have now been around for many years. It’s hard to ignore the contributions that Fitbit has made to the health & fitness community and also to the wearable technology market.

Do fitbit batteries go bad?

Your Fitbit device’s battery is designed to last approximately 5 days. … If you find that your device’s battery is depleting more quickly than usual, this guide will go over different ways to improve battery life on your Fitbit device. Don’t charge your tracker in extreme heat or cold.

Can my Fitbit be repaired?

Fitbit will replace or fix your tracker’s regular wear-and-tear damage within one year of the date you purchased it. … Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn’t covered by the warranty.

How many years will a Fitbit last?

2 yearsThe Fitbit Alta has a life expectancy of 1–2 years. If this is the case, don’t lie to consumers, and put that on the box.

Can I return my Fitbit if I don’t like it?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. … You must return the Product to Fitbit to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged).

How do I contact fitbit about a problem?

To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.

How do I contact fitbit warranty?

Get SupportLive Chat. Start a chat with us now.Call Us. (877) 623-4997. … Fitbit Community. Find answers right now.@FitbitSupport. Send us a direct message.Female Health Tracking.Fitbit Troubleshooting. DIY and get back on track.BROKEN BAND? File a claim on your device’s in-warranty Fitbit band.Fitbit Premium.More items…

How do you restart a dead Fitbit?

Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.

Is fitbit waterproof?

All Fitbit trackers and smartwatches are water-resistant, which means they’re rainproof and splash-proof and can stand up to even the sweatiest workout. You can swim or shower with certain Fitbit devices. For more information about wearing your Fitbit device, see our Wear and Care page.

What causes a Fitbit not to charge?

The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? … Try a different USB port or a UL-certified wall charger.

Does a Fitbit battery wear out?

When properly charged, a Fitbit’s battery could last between five and seven days before requiring another charge, depending on the model of your device and how actively you use it.

Why is my Fitbit not working?

Troubleshooting steps Force quit the Fitbit app, then reopen it. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. If your Fitbit device doesn’t sync, restart it. … If your Fitbit device doesn’t sync, restart your Android phone.

Will fitbit replace a broken band?

Yes, they will give you a new device if it is covered under warranty. Fitbit was really kind and gave me a hassle free replacement as my Charge HR’s band was bubbling and was coming off.

Will there be a Fitbit Charge 4?

The Fitbit Charge 4 arrived on 15 April 2020, priced at $149.95 / £129.99 / AU$229.95 / AED 699 – the same as the Fitbit Charge 3 at launch. That’s pretty impressive – we’d anticipated a higher price in exchange for the Charge 4’s more advanced features.

Is Fitbit Charge 2 obsolete?

Now discontinued, Charge 2 retailed for between $160 and $200, according to customers. Fitbit has carved out a loyal following in the booming fitness tracker market, selling close to 14 million wearable devices in 2018.